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HQ Add:East of Hui Tong Industrial Zone, Nanxiu Road No.2211,Xiaoshan District, Hangzhou, China

Frequently Asked Questions

  • 1: Are you factory or middle man?
  • We are disperse dye and reactive dye factory and pigment supplier, meanwhile, we are distributor of textile auxiliaries.
  • Besides,we have started producing Silicone Sealant from 2014.
  • 2:Where is your factory? Can we visit it?
  • Our factory is located in Jiangsu Province,welcome to visit it.
  • 3: Which authentication have your company got?
  • We have passed ISO9001:2008
  • 4: How long does it take to make delivery?
  • Usually within 20 days after receiving deposit
  • 5: what’s your normal package of dyestuff?
  • Our usual packing is 25KG New Carton Box/Compound Bags/Woven Bag/New Drums with Pallet per different products. and we can customize special packing as per your requirements.
  • 6: Can you print our LOGO and pack as we required?
  • No problem
  • 7: How many free samples you can provide? Does Mass products quality keep same with samples?
  • We usually offer 20 gram to 50 gram free samples of dyestuff, if you want more, welcome to discuss with our customers service center. Sure we will keep in accordance with small samples, we are honest suppliers.
  • 8: What’s your usual payment terms?
  • Paypal,West Union, TT In advance, L/C at sight, DP and DA, But DP or DA for established clients.
  • 9: Can you customize dyestuff I need ?
  • We have our own lab with high experienced engineers,we do match testing and give you feedback quickly.
  • 10. How about your after-sales sevice?
  • If the clients have problems,our technician will offer professional technical support and help clients to solve problems.